Customers

For Customers

We have a very simple approach to business – understand what the customer needs and make sure that we consistently fulfil those needs ….

Appreciating that the specific needs of our customers may vary significantly ….

There are some common service requirements that all of our customers rightly demand.

  • Specific Appointment Times
  • We only employ Handypersons with a friendly attitude and a positive outlook.
  • All our Handypersons are DBS Checked.
  • Our work is independently inspected by Trustmark

For Landlords

Our service is perfect for landlords. We offer an efficient reactive maintenance service that there is no need to subscribe to .

Having provided services to a large number of landlords and tenants we understand the issues that can arise when maintenance is not carried out in a timely manner this can quickly lead to a break down in the tenant/landlord relationship…. our services can prevent this.

  • No Callout charges. Only pay for what you have approved.
  • Free fully itemised estimates with photos and notes.... The Facts!
  • Full visibility in real-time of the maintenance workflow through our unique online works management system.
  • A single point of contact for all maintenance issues across your portfolio.
  • No hidden charges.
  • Trustmark Accreditation - Our work is independently inspected and evaluated... not just our insurance policy.
  • £5 Million in Public Liability Insurance
  • Free secure key holding service (we will never enter a private rented home without the tenants permission.)
  • 12 Months workmanship and materials guarantee (we cannot guarantee the quality of customer supplied materials.)
  • Easy ways to pay. We accept bank transfer, credit/debit cards (no charge for card payments).
  • DBS Checked Handypersons ... safety for your tenants.
  • Simple hassle free process for Landlord and Tenant

Our Process

Tenant Reports Issue
1

Issue reported to us via email or phone by the tenant.

Estimate Booked
2

Appointment booked with the tenant to appraise work and determine what is involved.

Estimate Prepared
3

Estimate prepared and sent to Landlord via email along with notes and photographs.

Estimate Approved
4

Landlord approves estimate.

Works Scheduled
5

Approved works are scheduled with tenant and photographed on completion.

For Landlords

Our service is perfect for landlords. We offer an efficient reactive maintenance service that there is no need to subscribe to .

Having provided services to a large number of landlords and tenants we understand the issues that can arise when maintenance is not carried out in a timely manner this can quickly lead to a break down in the tenant/landlord relationship…. our services can prevent this.

 
 


  • No Callout charges. Only pay for what you have approved.

  • Free fully itemised estimates with photos and notes…. The Facts!

  • Full visibility in real-time of the maintenance workflow through our unique online works management system.

  • A single point of contact for all maintenance issues across your portfolio.

  • No hidden charges.

  • Trustmark Accreditation – Our work is independently inspected and evaluated… not just our insurance policy.

  • £5 Million in Public Liability Insurance

  • Free secure key holding service (we will never enter a private rented home without the tenants permission.)

  • 12 Months workmanship and materials guarantee (we cannot guarantee the quality of customer supplied materials.)

  • Easy ways to pay. We accept bank transfer, credit/debit cards (no charge for card payments).

  • DBS Checked Handypersons … safety for your tenants.

  • Simple hassle free process for Landlord and Tenant